Traditionally, field service performance has been measured using metrics such as utilization, productivity, on-time arrival, SLA (service level agreement) compliance, and first-time fix.
While these metrics are still essential, organizations are starting to focus on the overall field service experience.
Find out what the Service Council’s 2014 Field Service Survey revealed about this trend.
Without access to real-time data from remote work sites, companies struggle to allocate resources efficiently and provide transparency to customers.
Jason Lanier, @hand's Vice President of Products, discusses the impact of having access to real-time job information on customer service.
Data quality, or the lack thereof, can have a major impact on planning and critical decision making. Hear the top three factors that effect the quality of your data:
John Cannington, @hand CEO and President, discusses the prevalence of imperfect field asset data and explains how that impairs decision making abilities.