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Wednesday, May 13, 2015

Field Service Effectiveness or Field Service Experience: Which Is More Important?

Field Technologies Online
 

Traditionally, field service performance has been measured using metrics such as utilization, productivity, on-time arrival, SLA (service level agreement) compliance, and first-time fix.

While these metrics are still essential, organizations are starting to focus on the overall field service experience.

Find out what the Service Council’s 2014 Field Service Survey revealed about this trend.

 
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