The @hand Field Ticketing solution is designed for field service departments that struggle with outdated or cumbersome mechanisms to manage the tickets that serve as a record of work performed. Processes are often paper-based, error-prone, and involve redundant trips to job sites to obtain customer authorization signatures.

@hand FMS provides comprehensive mobile field ticketing capabilities, with solutions that manage the creation, formatting, editing, signing, and printing of tickets. Field personnel can generate electronic field tickets based on sales orders and/or service orders, and tickets can be designed according to specific customer requirements. An electronic signature option is available for customers who require a paperless ticketing process.

Field Ticketing Capabilities:

Create one or multiple Field Tickets per sales order or service order. Present Field Ticket forms according to customer-defined layouts. Capture electronic signatures from customers, partners, and internal service staff. Print field tickets for customer communication. All Field Ticket data can be tracked and managed in the FMS Workbench.

@hand FMS Field Ticketing capabilities are easily integrated with other FMS Field Service solutions such as Service Execution and Job Management.

To learn more about mobile field ticketing, request information or contact @hand.