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@hand’s FMS software provides a configurable mobile solution framework that enables a variety of mobile field service processes. @hand FMS transforms the complexities of field service into easy-to-use, easy-to-learn mobile applications. By connecting field service personnel to back-end information systems, @hand reduces customer billing cycles (including DSO) and improves collaboration among field teams and office personnel. Solution capabilities include:
@hand specializes in intuitive, high-performance mobile solutions that automate and optimize field service processes while integrating with customers' central business systems.
@hand mobile field service applications handle complex workflows and transactions with intuitive interfaces that align with mobile business processes. Solutions can be deployed as departmental solutions, or as an enterprise-wide field service strategy
Mobile Field Service Solution Capabilities
@hand mobile field service solutions are designed to manage complex service environments, with the ability to deliver features in Service Execution, Field Ticketing, and Job Management as independent components or as part of an integrated application.
Field Service Benefits
The benefits of properly implemented field service mobility solutions include faster billing cycles, enhanced customer satisfaction, and improvements in workforce efficiency. Field service personnel benefit from more information and better decision tools at the point of service with customers and field assets. Customers benefit from higher quality service, fewer follow-up service calls, and improved response times.
- Reduce DSO cycles - faster time-to-cash.
- Improve service productivity.
- Reduce duplication of data entry.
- Improve field service data integrity.
- Differentiate service offering relative to competitors.