Technical Writer
@hand is a growing enterprise mobile software company based in Austin, Texas. We are looking for a Technical Writer who will be responsible for managing various documentation projects.
Responsibilities
Qualifications
Experience (preferred)
Responsibilities
- Creates and maintains customer-facing technical manuals, user guides, implementation guides, and a specific subset of software training materials.
- Writes additional text as needed, such as APIs, FAQs, and release notes.
- Creates documentation and training in both online and portable formats.
Qualifications
- Five years relevant work experience in researching and writing complete, accurate, and usable documentation including software training videos for various audiences: software developers, end-users, and non-technical.
- Ability to manage multiple writing projects in a fast-paced, constantly changing environment.
- Ability to quickly learn new tools, concepts, and procedures.
- Ability to use applicable documentation standards, processes, tools and quality measures (in a Windows environment).
- Familiarity with: HTML, CSS, JavaScript, XML, webservers, web technologies, wikis, and blogs.
- Proficiency with: Windows and Microsoft products (Word, Excel, PowerPoint).
- Knowledge of the following concepts or topics: mobility software and hardware, .NET framework, IDEs, server/client relationships, relational databases, and middleware.
- High proficiency in software used for screen casting (Camtasia, Captivate, or similar), graphics (SnagIt, Photoshop, Visio, or similar for charts, photos, and supporting graphics.
- Previous Instructional Design experience.
- Experience with a CMS (Joomla, Drupal, Moodle, Blackboard, or similar).
- Developing documentation in an Agile software environment.
- Documenting enterprise-level products.
- Curating documentation deliverables made up of a combination of edited and crowd-sourced content submitted by an open community of developers, administrators and users.
- Oracle, Maximo, and/or SAP experience (user or administrator).
- Ability to read and understand source code written in modern object-oriented languages (C#, C, C++, etc.).