Company Blog

Monday, July 20, 2015

@hand Announces SAPHRON R2 and Second Generation Product Capabilities

Press Release

July 20, 2015 - Austin, TX - @hand is announcing the availability of SAPHRON R2 – the second generation release of the company’s field mobility application software. 
@hand SAPHRONTM is an application suite that provides enterprise customers with a mobile-first approach to field service optimization. Combining powerful mobile applications and an operational dashboard, SAPHRON enables field teams to execute a variety of work processes, including equipment maintenance, asset inspections, and inventory tracking.
The first release of SAPHRON introduced field inventory tracking and mobile sales order management capabilities. The R2 release builds on this foundation and adds robust work order management and asset management capabilities. With its current set of capabilities, SAPHRON is now positioned as an ideal choice for organizations that require an integrated field mobility solution for work management, asset tracking, and inventory control.
As part of this release, @hand has consolidated many of the feature sets that previously resided in specialized products offered by the company. “SAPHRON R2 represents an exciting inflection point for @hand software,” according to Mike Loos, @hand’s Chief Technology Officer. “By integrating product architectures and roadmaps, @hand can present customers with a single flagship application suite that covers a broad range of use cases.”
Based on @hand’s Adaptive Mobility Platform, SAPHRON combines packaged application software with a powerful and flexible architecture for tailoring solutions to match specific customer needs. SAPHRON appeals to customers looking for field service and field mobility software that adapts to their work processes and that is not disruptive to their business.
Although the product has been available only through a limited release, SAPHRON has achieved significant market wins and positive customer feedback. “SAPHRON is early in its evolution, and it is already emerging as the application backbone for several customers in industries such as oil & gas, facilities management, and life sciences,” according to John Cannington, @hand’s CEO. “The SAPHRON R2 release provides us with the opportunity to introduce the software to a larger market, and @hand is eager to demonstrate the value to new customers and business partners.”
The company expects market demand to increase as additional SAPHRON innovations are introduced in the upcoming months. These new capabilities include a field-directed work scheduling dashboard and a new decision support module.
About @hand
@hand empowers field teams with enterprise-grade mobile applications that unleash new process efficiencies and improve the accuracy of data in backend systems. Since 1998, @hand has served as the field mobility software backbone for numerous Fortune 500 companies and top-tier government agencies.  Based on the patented @hand Adaptive Mobility Platform, @hand mobile applications function online and offline and offer a cross-platform design that supports iOS, Android, and Windows devices.  To learn more, visit us at
Friday, July 10, 2015

Take Control of Inventory Operations With Enterprise Mobility

This new infographic shows how best-in-class companies are using mobile applications with back-end connectivity to improve inventory management on the frontlines.

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Thursday, June 25, 2015

The Value of Taking an Independent Approach to Mobile Field Service

When businesses choose to deploy “best-of-breed” systems for specific functions - such as enterprise asset management - they may be sacrificing benefits just for the promise of an incremental advantage in software capability. Most organizations manage their core business data with ERP systems that provide broad-ranging support for functions such as:

  • Financial accounting
  • Sales
  • Procurement
  • Supply chain planning
The Question
The same ERP systems are leveraged to support asset management and field service. Why? The theory is that ONE system is better than multiple – integration complexity is reduced and you can deploy a “one throat to choke” approach to hold vendors accountable.

Does that approach really provide the VALUE needed? Performance and expertise matter. The incremental gains available to organizations can be significant, when dedicated systems offer full-lifecycle support for mission-critical work processes and a unique understanding of the use cases that drive this part of the business.

The Cost
The same logic holds for enterprise mobility solutions and mobile field service applications. While it’s true that back-office systems (ERP and EAM) offer support for mobile devices, this “integrated” approach often comes at a cost.

A mobile worker’s primary job function is to complete their tasks on time and on budget and according to quality criteria established by their organization. The nature of these tasks – and the specific sequencing of data retrieval and collection – can be quite different than the process of entering data into the backend systems of record. Plus, the data necessary to support a field service technician may reside in multiple systems. For example,

  • Asset information may reside in an EAM system
  • Timekeeping data may be stored in the HR module of the ERP system
Service teams rely on technical data tracked by custom applications that are specific to their business.
The Results
How does a mobile application from your ERP or EAM vendor address this challenge? The answer is not very effectively. Their mobile architectures are necessarily biased towards connecting to the single system of record that they represent.
The Answer
If your organization is considering mobile applications for field service and related work management processes, carefully weigh the pros and cons of each approach. The allure of the “single system” path with ERP/EAM is undeniable. But consider the comprehensive nature of the information that your field workers manage. Consider the benefits of an independent mobile field service solution that can interface closely with backend systems and provide a dedicated experience tailored to the unique needs of the mobile worker.

To learn more, read about how @hand customers are empowering field service teams with independent mobile solutions that improve their day-to-day operations and drive competitive advantage in their markets.

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