The proliferation of different mobile devices and growth of the bring your own device (BYOD) movement are creating significant challenges for enterprise IT. Companies are facing pressure to create mobile apps that work across all devices and integrate smoothly with corporate systems.
This article discusses some of the key factors to consider when developing enterprise mobile apps for a multi-device, BYOD world.
Traditionally, field service performance has been measured using metrics such as utilization, productivity, on-time arrival, SLA (service level agreement) compliance, and first-time fix.
While these metrics are still essential, organizations are starting to focus on the overall field service experience.
Find out what the Service Council’s 2014 Field Service Survey revealed about this trend.
Rob Beauchamp, @hand's Vice President, Field Operations, describes the paper based field data collection process and explains how these processes impact productivity.