When businesses choose to deploy “best-of-breed” systems for specific functions - such as enterprise asset management - they may be sacrificing benefits just for the promise of an incremental advantage in software capability. Most organizations manage their core business data with ERP systems that provide broad-ranging support for functions such as:
Does that approach really provide the VALUE needed? Performance and expertise matter. The incremental gains available to organizations can be significant, when dedicated systems offer full-lifecycle support for mission-critical work processes and a unique understanding of the use cases that drive this part of the business.
A mobile worker’s primary job function is to complete their tasks on time and on budget and according to quality criteria established by their organization. The nature of these tasks – and the specific sequencing of data retrieval and collection – can be quite different than the process of entering data into the backend systems of record. Plus, the data necessary to support a field service technician may reside in multiple systems. For example,
To learn more, read about how @hand customers are empowering field service teams with independent mobile solutions that improve their day-to-day operations and drive competitive advantage in their markets.
The proliferation of different mobile devices and growth of the bring your own device (BYOD) movement are creating significant challenges for enterprise IT. Companies are facing pressure to create mobile apps that work across all devices and integrate smoothly with corporate systems.
This article discusses some of the key factors to consider when developing enterprise mobile apps for a multi-device, BYOD world.
Traditionally, field service performance has been measured using metrics such as utilization, productivity, on-time arrival, SLA (service level agreement) compliance, and first-time fix.
While these metrics are still essential, organizations are starting to focus on the overall field service experience.
Find out what the Service Council’s 2014 Field Service Survey revealed about this trend.